Commercial Disclosure
Legal Name
XELA Robotics Co., Ltd
Address
NSKK Kagurazaka, 3F (301)
65-3 Yaraicho, Shinjuku-ku
Tokyo 162-0805, Japan
Phone Number
+81-(0)3-6273-9827
Email Address
Head of Operations
Additional fees
Depending on the type of order, there may be a few additional charges. For example:
- Shipping fees may apply
- Bank transfer or remittance fees may be charged by your payment provider, particularly for international transfers
We will always inform you of any additional costs at the time we provide the quotation or invoice, so that you are fully aware before confirming your order.
Exchanges and returns policy
We take pride in the quality of our products. All items are covered by a six-month limited warranty from the date of delivery, covering any issues caused by manufacturing defects or workmanship.
If you experience a problem with your product, please do not hesitate to reach out to us as soon as possible. We will review the situation and, if the issue falls under our warranty, we will gladly offer a repair, replacement, or refund.
Please note that this warranty does not cover damage caused by:
- Normal wear and tear
- Improper use or installation
- Accidents, negligence, or unauthorized modifications
As our products are tailored to each customer’s needs, we are unable to accept returns or exchanges for reasons such as personal preference or changes in circumstances.
We are always happy to assist, so if you have any concerns, feel free to contact us and we’ll do our best to help.
Delivery times
The delivery date is determined based on the nature of the product and the customer’s specific requirements. An estimated delivery schedule will be provided in the quotation following discussions with the customer.
Accepted payment methods
We accept payment by credit card or bank transfer.
Payment period
Payment by credit card is processed at the time of transaction. Bank transfers must be remitted within thirty (30) days of the invoice date.
Price
Our prices are tailored to each customer’s specific needs. Once we understand the details of your request, we will provide a formal quotation for your review before confirming the order.
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